Troubleshooting

If you can’t start Recollectr, or you’re seeing the message, “Something went wrong”, your best bet is to restore your most recent Recollectr backup.

Recollectr takes a backup on startup, every 12 hours in case there’s any sort of problem. While problems are rare, Recollectr is still in Beta, so they can happen. Barring hard-disk corruption restoring a backup should fix just about any problem, although you’ll be set back up to 12 hours if you don’t have sync enabled.

To restore a backup on Windows:
  • Open Windows File Explorer
  • Navigate to C:\Users\[Your Username]\AppData\Roaming\Recollectr\storage\
  • Rename state.json to state.json.bak
  • Navigate to C:\Users\[Your Username]\AppData\Roaming\Recollectr\storage\backup\
  • Copy the latest JSON file with a non-zero size
  • Paste the file into C:\Users\[Your Username]\AppData\Roaming\Recollectr\storage\
  • Rename the pasted file to state.json
To restore a backup on Mac:
  • Open Finder
  • Navigate to ~/Library/Application Support/Recollectr/storage/
  • Rename state.json to state.json.bak
  • Navigate to ~/Library/Application Support/Recollectr/storage/backup/
  • Copy the latest JSON file with a non-zero size
  • Paste the file into ~/Library/Application Support/Recollectr/storage/
  • Rename the pasted file to state.json
To restore a backup on Linux:

The instructions below are written for users who installed Recollectr using an AppImage. If you installed Recollectr using Snap, follow the instructions below, but instead of ~/.config/Recollectr/storage/use ~/snap/recollectr/current/.config/Recollectr/storage/

  • Open your preferred file explorer
  • Navigate to ~/.config/Recollectr/storage/
  • Rename state.json to state.json.bak
  • Navigate to ~/.config/Recollectr/storage/backup/
  • Copy the latest JSON file with a non-zero size
  • Paste the file into ~/.config/Recollectr/storage/
  • Rename the pasted file to state.json
Getting your issue resolved permanently

Ideally, of course, you should never need to restore a backup. Since Recollectr is still in beta though, there are rare ocassions it might happen. If it happens to you, you can send us your log file to help us get this resolved!

See this page to find the location of the log file on your operating system.

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