Frequently Asked Questions
The free version of Recollectr is 100% free for local use
At this time, the only limits on the free version are a lack of cloud storage and zero-knowledge encryption. Data is stored locally in cleartext.
Yes! The free version will always be free!
While we reserve the right to add additional restrictions in the future, existing members with a Recollectr Account will be grandfathered in with any terms that were applicable when they activated their account. Just another reason to start using Recollectr today!
Forever!
As long as you continue your plan, your price will remain at the deeply discounted rate offered to our early adopters. We couldn’t do it without you!
Recollectr supports importing data from a variety of sources. You can import notes from Simplenote, Google Keep, or any other service that allows you to export to a supported data format. This feature is experimental though. Better support and instructions are coming very soon.
Supported formats for importing at this time are HTML, Markdown and Plaintext.
You can export any note to a Markdown, HTML, or Plaintext. It’s your data and you own it!
You can view our changelog page to read release notes for major and minor releases.
Recollectr supports a subset of Github Flavored Markdown.
If you’re signed into an account with Recollectr Premium, all of your notes and attached images will be synced to the cloud with encryption both in transit and at rest.
In non-technical terms, your data is secure, but there’s another step up in security available with Recollectr Premium.
On your own device, the free version of Recollectr stores data in a custom, unencrypted HTML format.
Recollectr Premium stores data locally using AES256 zero-knowledge encryption. Any data that is synced is encrypted in transit using TLS and at rest with a minimum AES128 bit encryption. This is on top of the AES256 zero-knowledge encryption available to you as a premium user.
With Recollectr Premium, you can encrypt all of your data, even images, with a passphrase known only to you. When enabled, your data will be encrypted locally and in the cloud using this passphrase.
Recollectr Premium optionally employs AES-GCM 256 bit encryption for all of your private data.
Each note has its own encryption key, which itself is encrypted using your account level key. All of the data necessary to recreate your account key, besides your passphrase, is securely stored and accessible only to yourself or someone who has your account password.
Your note’s title and contents are encrypted with a note-specific key, which is itself encrypted using your account key (created by entering your encryption passphrase.)
Information that is not encrypted at this time includes the date the note was created, any scheduled times for a reminder to fire, whether the note is in the recycling bin, and a list of images associated with the note (the images themselves are encrypted.)
If you forget your account password, it can be reset. This feature should and will be automated, but until it is, if you lose your password please contact us
Bad things!
Unlike your account password, your encryption passphrase cannot be recovered.
If you forget this passphrase, you will need to buy or otherwise acquire a multi-billion dollar supercomputer array to recover your information.
If you think you might forget this passphrase, you should not enable encryption.
Premium users who sign up during our beta will receive cloud storage for:
- Up to 5 GB of attachments
- Up to 20,000 notes
If you choose to cancel the premium plan, you will be prompted to decrypt your notes and images prior to editing or adding notes. All of your data will remain available for reading and writing locally.
If you’d like to delete your account, we will remove all of your information from our servers, including your login information.
If you need to delete your account, please contact us.
There sure is! It’s not ready for prime time yet though.
Right now the mobile app is in alpha and only available to premium users. We don’t intend this to be viewed as a selling point for premium. The mobile app is provided so that premium users can access their data on the go. The mobile editor is considered unstable and the app doesn’t support reminders yet.
Premium users can access the app once their invited to the test group, which may take up to 24 hours.
For iOS, you will be automatically informed via email and be able to access Recollectr Mobile via Apple’s TestFlight.
For Android, you will need to use a Gmail or G Suite email to access the alpha version.
If your Recollectr email is not one of these and you’d like access to the Recollectr Mobile Alpha, please contact us with an email that meets one of these criteria where we can send you an invitation.
This will not affect your Recollectr account email in any way, it is just a requirement of Google we can’t do anything about during the testing phase. Once invited, you can get the Alpha here.
For more info about the mobile app, check out our initial launch blog post, or this newer post with some information about upgrades to the mobile app.